A Comprehensive Guide to Universal Credit.
An introduction to Universal Credit.
Tenancy Management Guide Training.
Brief introduction to leases, shared ownership leases, licenses and tenancies.
Delegates will learn how to manage their finances.
Welfare Reform Explained, an in depth look.
Participants will learn how to effectively address complaints.
A basic Introduction to Social Housing.
Homelessness, the Localism Act & Subsequent Welfare Reform.
Contextual knowledge of homelessness in the light of The Localism Act 2011.
The Context and Remit of Resident Scrutiny Interviews.
Understand, implement, and deliver value for money across the business.
Understanding Equality & Diversity in light of recent equality legislation.
Tools to manage their teams and ultimately their own time within the resources available.
Better Neighbourhoods Through Estate Inspections.
Develop an understanding of the importance of arrears management and collection.
Effective Management Of Repairs and Maintenance
Handling Challenging Customer Behaviour.
Customer Support - Hoarding
Facilitation of Meetings Skills Training
Attract the right people to your organisation using the appropriate procedures.
Effective Rent Management, Monitoring, Support & Enforcement.
Leadership Training for Managers.
How to manage motions during conflict while working
The benefits system for people with disabilities.
See how issues for older people can get overlooked.
To help clients with their benefits but who are not specialist advisors.
Develop the skills to ensure empty properties are re-let in a timely manner.
Delegates will develop the knowledge and skills to manage rent accounts.
Teach delegates how to maintain professional and personal boundaries.
CIH Level 2 in Housing Practice
CIH Level 3 Certificate in Housing Practice
Building Community Engagement
Perceptions of Place – Whose reality is it anyway?
Neighbourhood Community Champions
Creating Kerb Appeal – Managing clean streets and green space in your neighbourhoods