Leadership Training for Managers.
Strategies to successfully manage and continuously develop in the workplace.
Develop the skills to formulate and draft engaging business reports.
Participants will develop the skills and knowledge to draft and moulds letters/emails.
Participants will learn how to effectively address complaints.
Develop an understanding of the role of a minute taker.
Teach delegates how to maintain professional and personal boundaries.
Handling Challenging Customer Behaviour.
Understanding Equality & Diversity in light of recent equality legislation.
The skills & techniques to manage time well.
Tools to manage their teams and ultimately their own time within the resources available.
Helps participants to recognise the significant part that listening.
Assertiveness in the workplace.
Help each individual build their confidence.
Learn the key skills required to effectively and appropriately manage staff and resources.
Provide managers with the skills and confidence required to deal with staff absence.
Identify projects that need planning and organising.
Help employers to recognise signs and symptoms of stress within their teams.
A guide on how to manage staff for newly appointed managers.
Delegates gain skills and techniques to ensure staff perform.
Increases staff’s awareness of potential dangerous scenarios and how to avoid them.
How to provide high quality customer service.
Award in Education and Training Level 3
Examines the roles of accountability, responsibility, behaviour and empathy.
CIH Level 2 in Housing Practice
CIH Level 3 Certificate in Housing Practice
Increase staffs knowledge of the Data Protection Act 1998.
Train the Trainer - 2 Day Course
Handling Tough Conversations
Level 2 Award in Principles of Customer Service (RQF)
Level 3 Certificate in Leadership & Management