A basic Introduction to Social Housing.
Understanding Equality & Diversity in light of recent equality legislation.
How to provide high quality customer service.
A Comprehensive Guide to Universal Credit.
An introduction to Universal Credit.
Tenancy Management Guide Training.
Welfare Reform Explained, an in depth look.
Develop and understand the key and significant changes to welfare state.
Handling Challenging Customer Behaviour.
Manage and avoid risk to their personal safety when working alone, and additional training.
Prevention, support & enforcement.
An introduction to Anti-Social Behaviour.
Tools to manage their teams and ultimately their own time within the resources available.
Helps participants to recognise the significant part that listening.
Assertiveness in the workplace.
Help each individual build their confidence.
Brief introduction to leases, shared ownership leases, licenses and tenancies.
Effective Management Of Repairs and Maintenance
The skills & techniques to manage time well.
Participants will learn how to effectively address complaints.
This course aims to provide an introduction to the Housing Act 2004 in practice,
Contextual knowledge of homelessness in the light of The Localism Act 2011.
Customer Support - Hoarding
Better Neighbourhoods Through Estate Inspections.
A short awareness course on Mental Health.
A brief look at Mental Capacity Act & Deprivation of Liberties Safeguard.
An awareness Course.
A Safegaurding of Vulnerable Adults Awareness Course
Delegates will learn how to manage their finances.
2 day course First Aid at Work requalification.
Safe Moving & Handling of People Skills Training.
A Half day course of basic First Aid.
Leadership Training for Managers.
Participants will develop the skills and knowledge to draft and moulds letters/emails.
Develop the skills to formulate and draft engaging business reports.
Strategies to successfully manage and continuously develop in the workplace.
Explaining housing law and its application in day to day housing matters.
Develop an understanding of the importance of arrears management and collection.
The Context and Remit of Resident Scrutiny Interviews.
Understand, implement, and deliver value for money across the business.
Manual Handling - Inanimate Objects.
COSHH (Control of Substances Hazardous to Health)
Determining what the RIDDOR Act means and how to act on it.
Understand the Fire Risk Assessments and what precautions to make.
Understanding the IOSH responsibilities of both the Employer & the Employee.
Drug and Alcohol Awareness
Facilitation of Meetings Skills Training
Domestic Violence Awareness Training
Learn the key skills required to effectively and appropriately manage staff and resources.
Attract the right people to your organisation using the appropriate procedures.
Teach delegates how to maintain professional and personal boundaries.
Develop an understanding of the role of a minute taker.
Effective Rent Management, Monitoring, Support & Enforcement.
Homelessness, the Localism Act & Subsequent Welfare Reform.
Understand the safe and effective use of an Automated External Defibrillator.
LBL Skills offer Prince 2 Practitioners qualification.
Developed to progress those who have passed their PRINCE2 Foundation.
Identify projects that need planning and organising.
Provide managers with the skills and confidence required to deal with staff absence.
Help employers to recognise signs and symptoms of stress within their teams.
A guide on how to manage staff for newly appointed managers.
Delegates gain skills and techniques to ensure staff perform.
Increases staff’s awareness of potential dangerous scenarios and how to avoid them.
Understand the accepted safe processes involved in moving people to prevent injury.
Help participants to identify hazards and risks.
Learn about the risks and how they can be minimized.
Examines the roles of accountability, responsibility, behaviour and empathy.
Award in Education and Training Level 3
The benefits system for people with disabilities.
See how issues for older people can get overlooked.
To help clients with their benefits but who are not specialist advisors.
Develop the skills to ensure empty properties are re-let in a timely manner.
To help advance student knowledge and skill using Word.
Grasp the practical uses of technology in their every day lives.
How to manage motions during conflict while working
Evaluating the level of risk factors, likelihood, probability and severity.
One day accredited First Aid Course
CIH Level 2 in Housing Practice
CIH Level 3 Certificate in Housing Practice
Train the Trainer - 2 Day Course
Handling Tough Conversations
Level 2 Award in Principles of Customer Service (RQF)
Building Community Engagement
Perceptions of Place – Whose reality is it anyway?
Neighbourhood Community Champions
Creating Kerb Appeal – Managing clean streets and green space in your neighbourhoods
Level 3 Certificate in Leadership & Management