Privacy Policy

The Live Better Locations Ltd (LBL Ltd, we, us or our) is committed to protecting and respecting your privacy. By visiting www.lblskills.co.uk (the Site) you are accepting and consenting to the practices described in this Policy.

This Policy (together with out terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be dealt with and processed by us.

For the purpose of the General Data Protection Regulation (EU) 2016/679 (GDPR), the data controller is Live Better Locations Ltd, Office 2, 46-50 Rutherford Drive, Park Farm South, Wellingborough, Northamptonshire, NN8 6AX, United Kingdom.

Questions, comments and requests regarding this Policy are welcomed and should be addressed to info@lblskills.co.uk. If you believe that any personal data we have about you is incorrect or incomplete, or you would like us to remove your personal data from our database, then please contact us via the email address provided above as soon as possible.

This site is owned and operated by LBL Ltd.

Who we are 

LBL Skills is an division of Live Better Locations Ltd. LBL Skills is an organisation that originally specialised in coaching and training Housing Professionals. More recently a team of experienced trainers have been brought together as associates to deliver not only Housing-related courses but also Employability, Personal Development, Corporate Training and Vocational skills. For more details on who we are see our About Us page.

Information we may collect from you

• Information you give us.
You may give us information about you by completing forms on our Site, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you enter a promotion or survey and when you report a problem with our Site.
The information you give us may include your name, address, e-mail address, job function, job title, phone number, and personal description depending on the form you have entered.
• Information we collect about you.
With regard to each of your visits to our Site we may automatically collect the following information:
technical information, including the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, geographical location browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL) click-stream to, through and from our Site (including date and time); courses you viewed or searched for; page response times, download errors, length of visits to certain pages, and any phone number used to call our customer service number.
• Information we receive from other sources.
We may receive further information necessary about you if use the services we provide.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

What are cookies? They are small text files that can be placed on your device that uniquely identify your browser or device.

Cookies allow a site or service to know if your computer or device has visited that site before. Cookies can then help understand how the site is being used, help you navigate between pages efficiently, help remember your preferences (for example, what pages you frequently visit), and generally improve your browsing experience throughout the site. Cookies are essential for your use of the site and you will not be able to make full use of the site without those. Cookies can also help ensure that the marketing you see online is more relevant to you and the interests you’ve shown.

The length of time a Cookie will stay on your device

The length of time a cookie will stay on your device depends on its expiration time. ‘Session’ cookies will only stay on your device until you stop browsing the site. ‘Persistent’ cookies stay on your device until they expire (see the table below for details on the cookies used at www.lblskills.co.uk) or are deleted.

First and third party Cookies

First-party cookies are cookies that belong to LBL Skills and their site. Third-party cookies are cookies that another party places on your device through our site. Third-party cookies may be placed on your device by someone providing a service for LBL Skills, for example, Google Analytics. This is to help us understand how our site is being used by you. Third-party cookies may also be placed on your device by those partners so that they can use them to advertise products and services to you elsewhere on the Internet.

Cookies used detailed below

Cookie NameProviderDescriptionExpiration Time
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
JSESSIONIDlinkedin.comPreserves users states across page requests.Session
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
langcdn.syndication.twimg.comRemembers the user’s selected language version of a websiteSession
langlinkedin.comSet by LinkedIn when a web page contains an embedded “Follow us” panel.Session
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
_galblskills.co.ukUsed by Google Analytics to register a unique ID that is used to generate statistical data on how the visitor uses the website.2 years
_gatlblskills.co.ukUsed by Google Analytics to throttle request rateSession
_gidlblskills.co.ukUsed by Google Analytics to register a unique ID that is used to generate statistical data on how the visitor uses the website.Session
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
_twitter_sesstwitter.comCollects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of personalising and improving the Twitter service.Session
ads/ga-audiencesgoogle.comUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.Session
bcookielinkedin.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.2 years
bscookielinkedin.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.2 years
collectgoogle-analytics.comUsed to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.Session
ct0twitter.comUnclassifiedSession
external_referertwitter.comCollects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of personalising and improving the Twitter service.6 days
guest_idtwitter.comCollects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of personalising and improving the Twitter service.2 years
i/jot/syndicationtwitter.comUnclassifiedSession
leo_auth_tokenlinkedin.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.Session
lidclinkedin.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.Session
personalization_idtwitter.comUnclassified2 years
UIDscorecardresearch.comCollects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer’s preferences.2 years
UIDRscorecardresearch.comCollects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer’s preferences.2 years
visitlinkedin.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.2 years
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
_wpfuuidlblskills.co.ukUnclassified11 years

How to control and delete Cookies

If you want to delete cookies follow the instructions provided at http://www.wikihow.com/Clear-Your-Browser%27s-Cookies. If you wish to disable your browser from receiving any cookies follow the instructions at http://www.wikihow.com/Disable-Cookies. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our website and other parts of our site may not work properly causing you to not be able to view it correctly. We advise that for the best viewing experience of www.lblskills.co.uk, you enable all cookies within our site.

Uses made of the information

We use information held about you in the ways set out below.
• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us.
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. To provide you with information about goods or services we feel may interest you, when you agree to receive that marketing. At any time, however, you may unsubscribe from (“opt out” of) such future contact by contacting info@lblskills.co.uk
• To notify you about any changes to our service.
• To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our Site to ensure that content is presented in the most effective manner for you and your device.

Disclosure of your information
We may share your personal information with the necessary members of our group at LBL Ltd.
We may share your information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

We may disclose your personal information to third parties:
• in the event that we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect our rights or property, or the safety of our customers, or others; this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
• any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.
• where necessary to deliver services requested from us.

Data transfer
Your personal data will not be transferred to countries or territories outside the United Kingdom unless this is done so by third party cookies.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. Visitor comments may also be checked through an automated spam detection service.

Links
Our Site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Updating your information
In the event that there is a change to your personal information for example your contact details, please let us know of this by writing to us at the address provided above, or emailing info@lblskills.co.uk so that we can keep your information up to date and accurate.

Changes to this Policy
Any changes we may make to this Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this Policy.