Terms & Conditions

Our website terms and conditions are below. Find out how we use information and also keep your details safe.

These are the terms and conditions between the user (“you”) and Live Better Locations Ltd (“LBL Ltd”, “we”, “us”). Please read these terms and conditions carefully as they will govern your use of the LBL Ltd website at www.lblskills.co.uk, including any contracts for the supply of products or services you seek to enter into with us through the Site.

Our registered office is at Office 2, 46-50 Rutherford Drive, Park Farm South, Wellingborough, Northamptonshire, NN8 6AX, United Kingdom.

Acceptance of the terms and conditions

You acknowledge and agree to these Terms and Conditions when you use the Site. If you disagree with any part of the Terms and Conditions, you may not access or use the Site in any way. We do not accept amendments to these Terms and Conditions. You agree to use and continue to use the Site and all services provided through it in a manner consistent with all applicable laws and regulations and in accordance with these Terms and Conditions.

Changes to the terms and conditions

You acknowledge and agree to these Terms and Conditions when you use the Site. If you disagree with any part of the Terms and Conditions, you may not access or use the Site in any way. We do not accept amendments to these Terms and Conditions. You agree to use and continue to use the Site and all services provided through it in a manner consistent with all applicable laws and regulations and in accordance with these Terms and Conditions.

LBL Ltd reserves the right to change or update these Terms and Conditions from time to time without prior notice to users. Any changes will take effect from the day they are first posted on the Site or notified to you, whichever is the sooner. The Terms and Conditions in force at the time of your access the Site will apply to you each time you access it.

Additional Terms and Conditions

Specific event bookings through the Site may be subject to additional terms and conditions. Those specific terms will be drawn to your attention at the time you are placing the relevant booking. Where you are advised that additional terms apply, you will be deemed to have accepted them in full if you continue with your booking or order thereafter. If you have any queries regarding the applicable terms, please contact us before you book a place on any such event or service.

Access to the Site

We will do our utmost to ensure that availability of the Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. LBL Ltd will not be liable for any loss or damage (whether direct, indirect or consequential) incurred by you resulting from any such interruption or lack of access to the Site.


The links provided on the Site will let you leave the Site. The linked sites are not under the control of LBL Ltd and LBL Ltd is not responsible for the contents of any linked site, or any link contained in a linked site, or any changes or updates to such sites. LBL Ltd has included these links for your convenience and the inclusion of a link does not imply or constitute LBL Ltd endorsement of the site or any products or services advertised on or provided through it. LBL Ltd accepts no responsibility for any loss or damage you sustain by visiting these websites.

Terms of use

Comments are open to all on this site.
Users of the comments are, by participating, agreeing to the following terms of use, which are:

  • to not use inappropriate, threatening, obscene or abusive language
  • not to discriminate, abuse or incite hatred on the basis of gender, sexuality, race, religion, nationality or any other personal characteristic
  • to not advertise goods/services which are for sale
  • not to post private details such as postal addresses
  • to not impersonate another person or falsely claim to represent an organisation or another individual

LBL Ltd reserves the right to edit/delete any postings or users accounts.

Caring for Your Data

We will have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. Personal Data relating to you and your use of the Site is held in our databases.  “personal data” as referred to in this document means information such as your name, e-mail address, postal address, telephone number, or any other data that can be used to identify you.  We will:

  • Not hold information about you which is excessive in relation to the purpose(s) for which it is used.
  • Use only the very latest personal data provided by you. To help us do this, please keep us informed if any of your details change. You can do this emailing info@lblskills.co.uk.
  • Not keep personal data for longer than is necessary to enable us to resolve any subsequent queries and to comply with any legislative and regulatory requirements and for our audit purposes.
  • Process your personal data in accordance with your rights under the General Data Protection Regulation (EU) 2016/679 (GDPR).

Your Rights

You have certain rights under the GDPR in relation to the information that we hold about you. These rights include:

  • Access to personal data. You may request, by writing to the address below, details of the information that we hold about you and the purpose for which it is held. Provision of such information will be without charge. Your request will be met within 28 days of receiving the request and any additional information we require in order to meaningfully respond to your request.
  • You are entitled to require us to stop using your personal data for the purposes of direct marketing. Direct marketing means the communication of any advertising or marketing material which is directed to you.

Who has Access to your Data?

Staff of the LBL Ltd are only permitted to make changes to our corporate databases when they are trained. Certain details are protected and can only be viewed or amended by trained staff e.g. the payment of subscriptions. In addition, staff at the following organisations may have access to your personal data:

  • LBL Ltd’s associates and other cooperating entities when you take part in training they provide to you through us & our Learning and Development Manager.

Method of communicating with you

To the maximum extent permitted by law, you consent to receive communications from us electronically and you agree that all notices and other communications sent to you electronically satisfy all legal requirements that such communication be in writing. Information provided by us through the Site, including by email, cannot be guaranteed to be secure or error-free. It may also be subject to loss, interception or alteration. We will not be liable for any loss or damage, howsoever arising, occurring as a result of such electronic communication being lost, intercepted or altered or affected in any way.


The Site and its contents are provided on an “as is” basis and LBL Ltd does not make any representations or warranties (and expressly disclaim the same to the fullest extent permitted by law) with respect to the Site, its contents and the services available on and/or through it. In particular, LBL Ltd does not represent or warrant that the material comprised on this Site is completely accurate or up-to-date and LBL Ltd shall have no liability in respect of such material or for any use of or reliance upon any such material by any person.

Users should take legal, financial or other appropriate advice before taking any action arising out of use of material from the Site. The documents and related graphics on the Site could include technical inaccuracies or typographical errors. LBL Ltd cannot assume responsibility for any errors or omissions on the Site.

Intellectual property

All content on the Site, including all intellectual property rights and including (but not limited to) text, graphics, logos, and images is the property of LBL Ltd, its affiliates or its content suppliers. You may not copy, retransmit or deal in any manner with any content of the Site without LBL Ltd’s express written consent, save that you are hereby granted permission to use documents such as (but not limited to) press releases, consultation papers and briefings from the Site, provided that (1) the LBL Ltd copyright notice appears in all copies, (2) such permission is only for your personal, non-commercial use, and (3) you do not copy or upload such information to any network computer or broadcast it on any medium whatsoever.

You may not create and/or publish your own database which utilises sections of the Site and/or any database on the Site or accessible through it without LBL Ltd’s express written consent.

No logo, graphic or image from the Site may be copied or retransmitted unless expressly permitted in writing by LBL Ltd.


LBL Ltd will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Site. We will not in any event and to the maximum extent permitted by law be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss, whether or not reasonably foreseeable to both you and us when you commenced using the Site. LBL Ltd does not limit in any way its liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

Governing law and jurisdiction

These Terms and Conditions are governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in relation to any matter or dispute arising out of or in connection with them (including any dispute as to interpretation).

Course Bookings & Joining Instructions

Course bookings or enquiries for Services may be made by phone, email (info@lblskills.co.uk) or via the LBL Ltd website (www.lblskills.co.uk) such bookings and enquiries shall be deemed offers from Clients to enter into a Contract with LBL Ltd. LBL Ltd shall acknowledge Client offer communications (or ask for clarification by telephone or e-mail) but such acknowledgement does not constitute an acceptance of the booking. A email confirmation from the Client will be used for confirmation of the course bookings.

Course instructions and any preliminary Course Documentation will be sent to the Client’s named contact. It is the Client’s responsibility to ensure that all such instructions and Documentation are forwarded to ALL Course participants.

The Contract between the Client and LBL Ltd shall be made on these Terms and shall be effective as from the date of delivery of any Course instructions or Documentation or upon the Services commencing, whichever is the earlier date. The Clients standard terms and conditions, whether or not brought to the attention of LBL Ltd shall not apply to or govern a Contract.

Course Descriptions and Course Changes

LBL Ltd’s brochures, catalogues, leaflets or other communications including but not limited to particulars published on its website, with the exception of these Terms, are not binding and reasonable variations may be made to the Courses and Services without notice, and the Course or Services so varied shall be accepted by the Client as complying with the Contract.

We reserve the right to provide any Course or other Services at a venue or venues of its choice and shall provide training personnel of its own choice.

LBL Ltd constantly strives to keep the content of its Course directory and Services information up-to-date and therefore reserves the right to modify the specification of a particular Course or Service without notice to the Client. The Course title, duration, Fees, content and location are liable to change at any time without notice, in which case the Client may be charged for any subsequent increase in Course Fees.

Training Times

Delegates will be advised of the start and finish times of Courses in joining instructions.

Course Manuals and Documents

Course Documentation may vary from the Course description and LBL Ltd shall not be held liable for any immaterial or minor differences between a Course description and Course Documentation.

All intellectual property rights (including but not limited to copyright and all similar rights worldwide) and all other proprietary rights in the Documentation supplied by LBL Ltd under a Contract, either for the purposes of a Course or as a result of the provision of Services shall be owned by LBL Ltd (or its licensors). LBL Ltd hereby licences the Client (and the Delegates attending the relevant Course) free of charge and on a non-exclusive basis to such extend as may be necessary to enable the Client (or its delegate) to utilise the Documents as reasonably necessary for the personal or internal business purposes of the Client.

No part of the Documentation supplied by LBL Ltd as part of a Course or as a result of its Services may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without the express written prior permission of the copyright owner.

Specific LBL Ltd online terms and conditions

The terms and conditions contained in this section apply in addition to the terms and conditions set out above and govern your use of any part of the Site which permits you to order goods and/or services from LBL Ltd.

  1. Licence terms

Where products/services supplied are subject to third party intellectual property or licensing arrangements, they are supplied by us to you subject to the terms and conditions of the respective service. You are required to accept such terms and conditions before first using the relevant service. Use of the relevant product or service is deemed to be acceptance of the terms and conditions of such service.

  1. Ordering and contracts

LBL Ltd does not bear any responsibility for the accuracy, completeness or currency of any information provided on the Site including in relation to prices, availability and delivery times (as is covered in more detail elsewhere in these Terms and Conditions).

  1. Pricing and payments

LBL Ltd aims to provide the most accurate information on prices at all times. We supply services at prices requested via our info@lblskills.co.uk email except where a specific discount is offered. In the event of a pricing error such that the applicable price is lower than the advertised one, we have the right to still charge you the correct price. The only currency accepted by the Site is UK Pounds Sterling (£) and all prices are displayed in that currency.

Books are currently zero-rated for VAT. If there is any change in legislation, VAT will become applicable at the standard rate in accordance with such changes and from the date required by the legislation. LBL Ltd’s VAT registration number is 07406490.

  1. Availability

Although we do try to ensure that the Site displays the most up-to-date availability information, availability displayed for each service advertised is subject to change. Any information regarding availability can be confirmed my emailing info@lblskills.co.uk.

If you order a product or service which for some unforeseen circumstance is unable to be fulfilled, you will be informed of this prior to your booked date. Bookings will be recorded and supplied when available unless you have cancelled your order prior to, which you can do by contacting us at info@lblskils.co.uk or 01933 678110.

  1. Liability

LBL Ltd’s liability to you for negligence, breach of contract and statutory duty in relation to any contract for the sale of goods by us to you shall be limited to the cost of replacing any goods and/or services ordered by you. It is not intended that any contract between LBL Ltd and you for the supply of goods and/or services should be enforceable by any third party.

Event booking terms and conditions

Please do not send any payment with this booking you will be invoiced after the event.
All cancellations must be made in writing.
LBL Ltd cannot guarantee that delegates’ names will be printed on the delegate list  b , if bookings are received within 10 working days of an event.

Please keep a photocopy of this form for your records, if possible.

LBL Ltd Events will not be liable for reimbursing delegate fees if delegates are not able to attend an event due to circumstances out of the LBL Ltd’s reasonable control including, but not limited to, weather conditions, fire, flood, transport strikes, closures or delays or any other Force Majeure or Act of God.

Instructions will be sent out before the event. If you do not receive your instructions please call us on 01933 678110. Not attending an event because you have not received instructions will not be eligible for a refund.

If you downgrade your booking from two days to one day within 20 working days of the event you will be charged your original booking fee

Please contact us at info@lblskills.co.uk with any comments, questions or concerns.

© 2017 Live Better Locations Ltd

Terms and Conditions of Website Usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LBL Ltd’s relationship with you in relation to this website.

The term “Live Better Locations Ltd” or “LBL Ltd” or “LBL Skills” or “us” or “we” refers to the owner of the website whose registered office is Office 2, 46-50 Rutherford Drive, Park Farm South, Wellingborough, Northamptonshire, NN8 6AX, United Kingdom. Our company registration number is 07406490, registered in England and Wales. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • All trademarks reproduced in this website, which are not the property of, or licensed, are acknowledged on the website.
  • Use of information/materials on this website is entirely at your own risk, for which we shall not be liable.
  • Its own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • You may not create a link to this website from another website or document without LBL Ltd’s prior written consent.
  • Your use of this website is subject to the laws of England and Wales.
  • Any dispute arising out of such use of the website is subject to the laws of England and Wales.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Governing Law and Jurisdiction

Each Contract and any disputes or claims arising. If these are in connection, with it or its subject matter or formation (including these Terms) it is governed by and construed in accordance with the laws of England. The parties irrevocably agree that the courts of England have exclusive jurisdiction. They can settle any dispute or claim that arises out of or in connection with a Contract or these Terms.

These terms and conditions were last updated on [05th December] 2017.