Introduction to Social Housing

Intro to social housing

The environment in which social housing organisations operate is constantly changing. This has certainly been the …

Effective Complaints Handling

Complaints Handling

Participants will learn how to effectively address, manage, and analyse complaints, to ensure complaint responses …

Housing Act 2004

Housing Act 2004

This course aims to provide an introduction to the Housing Act 2004 in practice, which …

Anti-Social Behaviour

Anti-social behaviour

By examining best practice, recent successful case law and utilising case studies, exercises and group-work, …