Conflict Resolution & Personal Safety

Training Room

Different outcomes connect to service related conflicts and they are often linked to how each is handled. This course focuses on how to manage emotions while working collaboratively toward resolution.

Learning Outcomes

  • An Introduction to Conflicts at Work
  • Understand Violence and Impact in the Workplace
  • Gain an improved understanding of the Law and Reporting Procedures
  • Examine the working environment, policies and procedures
  • Glean various ways of resolving confrontational situations

Training Methods

All courses use methods of engagement including Presentations, Q and A, Case studies, Group discussions, Short Films and Course hand-outs.

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