Effective Rent Management, Monitoring, Support & Enforcement

Effective Rent Management, Monitoring, Support & Enforcement.

Delegates will develop the knowledge and skills to manage rent accounts; monitor and support rent queries and where necessary manage the enforcement of rent recovery.

Learning Outcomes

  • How to successfully negotiate rent payments, payment plans and securing ad-hoc agreements on the phone
  • How to effectively manage a range of rent accounts efficiently
  • The importance of regular monitoring payment and arrear trends
  • How to negotiate and agree appropriate repayment plans with residents
  • The role that Wandle’s Resident Support Team have to play in the management of rents and arrears.
  • The role that Wandle’s Customer service staff play in the sustainability of a tenancy
  • External Support Agencies
  • Wandle’s process and procedures in respect of instigating and managing enforcement.
  • Methods for effectively managing challenging, aggressive residents
  • Managing residents with rent arrears who may also be vulnerable and do not speak English as a first language

Training Methods

All courses use various methods of engagement including Presentations, Q and A, Case studies, Group discussions, Short Films and Course hand-outs.

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