Introduction to Arrears

Introduction to Arrears

The revenue received through the collection of rent is crucial for the development and maintenance programmes of all providers of Social Housing. Delegates will develop a basic understanding of the importance of arrears management and debt collection to Social Landlords following legislative changes and the present challenging financial climate.

Learning Outcomes

  • Understand arrears within the context of Welfare Reform
  • Gain insight into the legal framework
  • Recognise the importance of an effective Rent Arrears Policy
  • Understand the role of a Strategic Approach
  • Identify how profiling tenants can be a an effective preventative measure
  • Understand why customer involvement is so important
  • Examine how to effectively manage arrears collection
  • Recognise the pivotal role of intervention in its various forms
  • Understand why going to court should be the last resort

Training Methods

All courses use various methods of engagement including Presentations, Q and A, Case studies, Group discussions, Short Films and Course hand-outs.

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