Level 2 Award in Principles of Customer Service (RQF)

Customer Service

Date: Dates available upon request

Times: 9:30AM – 4:30PM

Location: Northamptonshire

Price: £70pp, discounts available for 2 or more students


This qualification has been developed to provide an introduction to the key principles of good customer service. It is delivered over 1 day and is ideal for those entering a workforce for the first time or are new to a customer service role.

The qualification can be used as part of an induction programme with our trainers tailoring the generic principles to your in-house organisational standards.

Learning Outcomes

  • Defining good Customer Service
  • Benefits of good Customer Service
  • Identifying and meeting customer needs and expectations
  • Communicating effectively with customers
  • Dealing with issues that may arise when customer needs and expectations are not met

Training Methods

All courses use various methods of engagement including Presentations, Q and A, Case studies, Group discussions, Short Films and Course hand-outs.

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