Maintaining professional boundaries can be compared to walking a tightrope in some professions. This course equips participants with the knowledge required to recognise boundaries whilst maintaining professionally routed empathy. Participants will learn that maintaining clearly set out professional relationships with colleagues and customers is crucial when delivering an effective service. Avoiding getting too close to the issue at hand, and the customer is essential while maintaining professionally routed empathy.
•Define appropriate professional boundaries and behaviours
•Understand the importance and benefits
•Understand the impact and consequences
•Set out unambiguous practices that establish clear professional boundaries
•Understand role of Language and body language
•Appreciate the difference between befriending and friendship, being liked and being respected
•Identify grey areas, ethical issues and dilemmas
•Recovering and restating professional boundaries after they have been breached
•Maintain boundaries whilst undertaking stressful and emotional job roles
•Maintain boundaries with your personal space
•Maintain professional boundaries with colleagues, managers, and internal/external teams
•Understand the issues related to receiving and declaring gifts and conflicts of interests
All courses use various methods of engagement including Presentations, Q and A, Case studies, Group discussions, Short Films and Course hand-outs.