Grow Your Vision
Unlock your potential and thrive with LBL Skills—let's embark on this exciting journey together!
Development
Skill Development
Through hands-on training and interactive workshops, we focus on honing the practical skills of our apprentices. From technical expertise to soft skills, we aim to enhance their capabilities and prepare them for a successful career ahead.
Guidance
Personalised Guidance
We provide personalised guidance to each apprentice, understanding their unique strengths and areas for development. Our experienced trainers work closely with apprentices to create tailored learning plans that cater to their individual needs.
Support
Continuous Support
Our commitment to our apprentices goes beyond training. We offer continuous support and mentorship to help them navigate challenges and stay motivated throughout their learning journey. At LBL Skills, your success is our priority.
Housing & Property Management Level 2
This 14 month 2-in-1 programme is ideal for those starting their housing careers. It includes the CIH Level 2 Housing qualification within the learner journey. Students will spend time each week, on a pre-arranged day, learning, studying and reflecting on, among other subjects:
Duration
15 months
Level
Level 2
Route
Sales, marketing and procurement
EQA Providerr
Ofqual
Summary
The housing and property management assistant role is an entry-level, customer-facing position focused on supporting the creation and maintenance of successful tenancies and leaseholds in social and private housing sectors, adhering to contractual, statutory, and legal regulations. Working under supervision within a team and alongside external partners, assistants handle various tasks such as preparing service charge paperwork, conducting surveys, managing data, facilitating viewings and rental negotiations, and coordinating meetings. They collaborate with colleagues to solve problems and improve processes, taking responsibility for the quality and accuracy of their work. This apprenticeship equips individuals for a range of housing and property management duties, paving the way for entry-level professional and management roles.
After this apprenticeship you will be able too....
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Be able to apply a range of customer service skills
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Use appropriate levels of skill and judgement to understand the needs of vulnerable individuals and groups
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Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues.
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Be able to apply a range of administrative skills in order to support a range of housing and property related services.
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Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner.
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Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
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Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
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Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
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Effective decision making in order to ensure work tasks are completed in line with instruction and on time.
Housing & Property Management Level 3
This 18 month 2 in 1 programme is ideal for those working in Housing, paid or voluntarily. It includes the CIH Level 3 Certificate in Housing Practice withing the curriculum. Students will spend time each week within working hours studying and reflect on what you learned.
Duration
18 months
Level
Level 3
Route
Sales, marketing and procurement
EQA Providerr
Ofqual
Summary
The housing and property management role is customer-facing, focused on creating and maintaining successful tenancies in both private and social rented sectors. It requires adherence to legal regulations and approved Codes of Practice.
The work involves managing complex people-related issues, such as supporting independent living, alongside property responsibilities. Professionals often work independently while collaborating with teams, communities, and external partners.
They proactively solve problems and improve processes, taking responsibility for their work's quality and accuracy. At Level 3, some may have supervisory duties. The apprenticeship prepares individuals for various housing and property management tasks, leading to operational or specialist roles.
After this apprenticeship you will be able too....
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Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
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Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
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Work collaboratively with colleagues and partners to achieve individual, team and business targets.
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Respond to vulnerability
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Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
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Information collection and sharing
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Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
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Influencing and negotiating skills
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Influence and negotiate with customers, partners and suppliers.
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Self-management
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Organise and plan their own work to ensure tasks are completed and deadlines met.
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Problem solving
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Use a problem solving and flexible approach in their day to day duties.
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Tools and equipment
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Effective use of IT equipment and software, through administration and the appropriate use of work equipment
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Decision making
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Effective decision making in order to apply the businesses objectives and priorities.
Senior Housing & Property Management Level 4
This 18 month 2-in-1 programme is ideal for those working in a Senior Role in Housing. It includes the CIH Level 4 Housing qualification within the learner journey. Students will spend time each week, on a pre-arranged day, learning, studying and reflecting on, among other subjects:
Duration
18 months
Level
Level 4
Route
Sales, marketing and procurement
EQA Providerr
Ofqual
Summary
Senior housing and property managers in both social and private sectors are responsible for overseeing the management and delivery of housing and property services. This role involves managing resources with delegated authority to achieve business objectives while ensuring compliance with contractual, statutory, and legal regulations.
After this apprenticeship you will be able too....
• Financing for Housing
• Housing Law & Policy
• Professional Practice Skills for Housing
• Housing Management Services
• Managing People & Change
• Research Skills for Housing
• Performance Management
• Effective & Appropriate
Communication Skills
• Leading Collaborative Teams
• Influencing and Negotiating
• Undertaking data analysis
• Managing Budgets
• Leading, Motivating and Managing Individuals
• Applying Operational and Strategic Thinking
• Ensuring services meet the needs of vulnerable
individuals