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CIH QUALIFICATIONS

The CIH (Chartered Institute of Housing) qualifications in housing offer numerous benefits for professionals in the sector. They enhance career development by equipping individuals with essential knowledge and skills in housing management, policy, and practice. These qualifications not only increase employability but also foster professional credibility, as they are recognised and respected across the industry. They promote a deeper understanding of housing issues, enabling practitioners to implement effective solutions within their organisations. Additionally, obtaining a CIH qualification can lead to networking opportunities with peers and industry leaders, facilitating collaboration and sharing of best practices. Ultimately, this qualification supports the continuous improvement of housing services, contributing to better outcomes for communities and individuals alike.

CIH Level 2

Certificate in Housing Practice

Course aims

The CIH Level 2 Certificate in Housing is an introductory vocationally-related qualification for the housing sector. The qualification will provide learners with a basic understanding of housing and prepare them for future study if and when they wish to continue. This course is particularly suitable for;

                                                                                                                       

 • People new to the housing sector

• Staff who want to improve their general knowledge of housing

• People working in housing who may be reluctant to study at Level 3 initially as it has been a while since they have been out of education

• Residents who want to have a greater involvement and understanding of housing related issues

 

The course is usually delivered over 6 months. There are 4 classroom days, to be completed at your premises or in your own training facility. Tutor support and additional learning resources are available throughout the course, online and face to face.

Learning outcomes

To be awarded the qualification you must successfully complete the following four units:

 

1. Housing Provision and Housing Organizations

 

2. Customer Service for Housing

 

3. Assets, Repairs and Maintenance

 

4. Professional Development in Housing

 

The course will:

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• provide learners with a basic understanding of housing

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• introduce some of the skills and knowledge necessary to participate in housing related activities

 

• prepare learners for future study Learners may progress to the CIH Level 3 Certificate in Housing Practice

cih level 2

CIH Level 3

Certificate in Housing Practice

Course aims

This is a vocationally related qualification for housing professionals.  If you are employed or active in housing or a housing-related support service, this course will develop your knowledge of housing, build upon your skills in a housing setting and help to prepare you for further study at a higher level should you wish to progress further. Successful completion of the CIH Level 3 Certificate in Housing Practice earns you Practitioner Membership of the CIH and entitles you to use the designator Cert. CIH.  Level 3 qualifications can be taken at any age and there are no formal entry requirements for this programme. The following course is ideal for those working in housing, paid or voluntarily and who have completed the CIH Level 2 in Housing Practice or have a Level 2 qualification or higher. The course is delivered over 10 months. There are up to 6 classroom days, these can be completed at your premises or in your own training facility. Tutor support and additional learning resources are available throughout the course, online and face to face.

Learning outcomes

1. Skills for professional practice in housing

 

2. Customer service within the housing sector

 

3. Overview of the housing system

 

4. Management of rental income. Occupancy, tenure, and leasing

 

6. Addressing anti-social behaviour

 

Additional units available:

• Engaging housing service users

• Community sustainability

• Housing repair and maintenance services

 

For more information on the learning outcomes for each unit, please reach out to our team.

cih level 3

CIH Level 3

Award in Housing Practice

Course aims

The CIH Level 3 Award in Housing Practice is designed to provide learners with a comprehensive understanding of key housing topics. The course aims to equip individuals with the knowledge and skills required to work effectively in housing roles. It covers essential areas such as housing law, customer service, and managing housing services, ensuring that learners are prepared for the practical challenges of the housing sector. By completing this award, learners will gain a solid foundation in housing practice, enabling them to progress in their careers and deliver high-quality services to tenants and communities. This qualification is ideal for those already working in housing or those looking to enter the sector, offering a practical pathway to career advancement in housing management and related fields.

Learning outcomes

1. Understand the key principles of housing law  

 


2. Develop effective customer service skills in housing  

 

3. Understand the role of housing management in delivering services  

 

4. Demonstrate knowledge of housing policy and practice  

 

5. Understand the financial aspects of housing management  

 

6. Apply problem-solving techniques to housing challenges  

level 3 award

CIH Level 4

Certificate in Housing Practice

Course aims

The CIH Level 4 qualification course offers a comprehensive framework designed to equip aspiring housing professionals with the knowledge and skills necessary to excel in the housing sector. Aimed at individuals seeking to advance their careers, this course covers a range of essential topics including housing management, policy development, and community engagement. LBL Skills, as a premier provider of professional training services, is committed to delivering an interactive and supportive learning environment that fosters both theoretical understanding and practical application. Participants will engage in activities that enhance critical thinking, problem-solving, and decision-making abilities—key competencies for effective housing professionals.

Furthermore, the course aims to develop an understanding of the legislative context surrounding housing services, empowering learners to navigate complexities with confidence. Graduates of the CIH Level 4 course will leave with not only a recognized qualification but also improved skills in stakeholder communication, project management, and strategic planning. LBL Skills is dedicated to ensuring that every participant feels well-prepared to contribute positively to their organizations and communities. By focusing on both the immediate needs of the housing sector and the long-term goals of personal development, this course provides a valuable platform for career progression in the ever-evolving housing landscape.

Learning outcomes

The CIH (Chartered Institute of Housing) Level 4 qualification equips learners with essential skills for housing careers. Here are five typical learning outcomes:

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1. Knowledge of current housing policies and regulations and their implications for practice.

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2.  Skills to communicate effectively with diverse client groups and meet their needs.

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3. Understanding core housing management concepts like tenancy and community engagement.

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4.  Knowledge of budgeting and financial practices for effective decision-making in housing organizations.

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5.  Understanding sustainable housing practices and the professional role in community development. 

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These outcomes prepare learners for career advancement in the housing sector.

cih level 4

CIH Level 4

in Managing Housing Maintenance

Course aims

The CIH Level 4 in Managing Housing Maintenance is designed to equip individuals working or aspiring to work at a managerial level within housing operations or in related senior technical roles with the skills and knowledge to effectively oversee and manage housing maintenance services. The course aims to support professionals who wish to formalise and deepen their expertise in managing maintenance processes, enhancing their understanding of technical, financial, and operational aspects of housing maintenance. Participants will gain insight into the strategic importance of housing maintenance within broader housing management, learning to optimise the quality, efficiency, and compliance of maintenance services. The course is particularly suited to those who are responsible for leading teams, managing budgets, or implementing policies to ensure that housing stock is maintained to the highest standards. By the end of the programme, learners will be well-prepared to apply their specialised knowledge in a range of practical, leadership, and decision-making scenarios, driving continuous improvement in housing maintenance operations.

Learning outcomes

You'll need to complete six mandatory units:

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  • Professional practice skills for housing

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  • Managing people and change

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  • Performance management for responsive repairs

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  • The legal framework for repairs and maintenance

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  • Financial management for repairs and maintenance

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  • Sustainable repairs and maintenance.

housing maintenence

CIH Level 5

Diploma in housing

Course aims

The CIH Level 5 Certificate in Housing Practice is a comprehensive vocational qualification designed for individuals seeking to enhance their skills and knowledge in the housing sector. This qualification aims to equip learners with an in-depth understanding of the complexities of housing management and policy, preparing them for advanced roles within the industry. This course is particularly suitable for:

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  • Housing professionals looking to expand their expertise and career prospects

 

  • Individuals aspiring to take on leadership roles within their organizations

 

  • Those who wish to develop practical skills relevant to housing policy and service delivery

 

  • Professionals seeking to meet the expectations of regulatory and professional standards in housing

 

Students are supported by experienced tutors and have access to a range of additional learning resources throughout their journey, ensuring they are well-equipped to apply their knowledge in real-world settings. Upon successful completion of this course, learners will have the necessary competencies to effectively manage housing services and contribute to the continuous improvement of housing practice within their organizations.

Learning outcomes

To be awarded the CIH Level 5 qualification in Housing Practice, candidates must successfully complete the following four units:

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  • Housing professionals looking to expand their expertise and career prospects​​                                                                                                         

  • Individuals aspiring to take on leadership roles within their organizations                                                                                                                 

  • Those who wish to develop practical skills relevant to housing policy and service delivery                                                                                                     

  • Professionals seeking to meet the expectations of regulatory and professional standards in housing

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Students are supported by experienced tutors and have access to a range of additional learning resources throughout their journey, ensuring they are well-equipped to apply their knowledge in real-world settings. Upon successful completion of this course, learners will have the necessary competencies to effectively manage housing services and contribute to the continuous improvement of housing practice within their organizations.

cih level 5

Get in Touch

Office 2, 46-50

Amphenol Procom Building

Rutherford Drive

Park Farm South

Wellingborough, Northamptonshire

NN8 6AX

01933 678110

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