Level 2 Award in Customer Service for Social Housing (RQF)
Who is it for ?
This is a Level 2 qualification, equivalent to GCSE-level study, regulated by Ofqual and awarded by Qualifications Network UK (QNUK), a leading regulated Awarding Organisation.
This qualification demonstrates real, measurable competence in housing-specific customer service, and evidences continuous professional development.
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Office 2, 46-50
Amphenol Procom Building
Rutherford drive
Park farm south
Wellingborough, Northamptonshire
NN8 6AX
Get in touch!!
Office 2, 46-50
Amphenol Procom Building
Rutherford Drive
Park Farm South
Wellingborough, Northamptonshire
NN8 6AX
What You'll Learn
The role and Importance of customer service in the social housing sector.
How to handle complaints and resolve issues effectively in social housing
How regulations and best practice influence customer service in social housing.
How customer service approaches vary in different housing-related situations.
Effective communication techniques for customer service in social housing.
The role of feedback and service improvement in social housing.
Qualification Objectives
This qualification is designed to develop learners' understanding and practical knowledge of delivering effective customer service within the social housing sector. It covers essential principles, including communication skills, handling complaints, understanding customer needs, and maintaining professional standards in a housing environment.
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By completing this qualification, learners will gain the confidence and competence to interact positively with tenants, residents, and colleagues, ensuring high levels of service that meet both organisational and regulatory expectations.
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In addition to enhancing customer service skills, the qualification serves as a foundation for employment within the housing sector. It equips learners with sector-specific knowledge that is valuable for roles such as housing assistants, customer service advisors, and tenant liaison officers. Furthermore, it supports learners who are already employed in social housing, helping them to perform more effectively in their roles and progress in their careers
Benefit to Learners
This qualification enables learners to:
• Develop confidence in delivering high-quality customer service tailored to the needs of social housing tenants.
• Understand how to apply customer service principles within a regulated and values-driven environment.
• Improve their communication, problem-solving, and professionalism in real-world housing situations.
• Strengthen their employability through sector-specific knowledge and awareness of best practice.
• Progress into further learning or employment opportunities in housing, customer service, or related roles
